About Me
I am Mohitha Sai Saina, a technology enthusiast with a strong interest in applications, databases, and digital systems. I enjoy exploring new tools, solving technical challenges, and building efficient solutions that make processes smarter and more reliable. My curiosity drives me to continuously learn and expand my knowledge in areas such as programming, automation, and data-driven technologies.
My Skills
Strong technical proficiency in programming, web development, and system administration, applied in supporting applications and troubleshooting complex issues.
WORK EXPERIENCE
Application Support Analyst – Broadridge Financial Solutions | Aug 2022 – Sep 2024
Provided comprehensive support and maintenance for enterprise web and financial applications, ensuring 99.9% uptime for 300+ business users. Optimized SQL queries and monitored system performance using Geneos to enhance application speed, security, and usability. Managed online forms, data inputs, and service integrations to streamline workflows and improve user experience. Collaborated with developers to implement UX/UI enhancements and deliver seamless client-facing solutions. Delivered operational support for the GLOSS SaaS platform, resolving database issues and integrating SWIFT CREST message processing with banking systems to ensure secure and accurate transactions. Automated routine maintenance tasks using Python and Shell scripting, reducing manual workload by 30%. Produced technical documentation and knowledge base guides to support ongoing operations. Acted as primary point of contact for RBC and KGI Am Fraser, handling client requests, release handovers, and critical business support. Contributed to major product upgrades and server migrations, ensuring smooth transitions and minimal downtime. Participated in 24/7 on-call support rotations to maintain business continuity for mission-critical operations.
Software Intern – Wipro Technologies | Feb 2022 – Apr 2022
Assisted in developing and maintaining online banking modules using Java. Supported API testing, integration, and troubleshooting for digital banking features. Gained hands-on experience with web applications, ITIL processes, and customer support systems.
Working Process
Highlighting my core expertise and the range of work I perform in application support, web solutions, and data analysis.
01.
Web & UX Support
Implemented UI/UX enhancements, managed online forms, and supported WordPress and web application updates for better client experience.
02.
Database & API Management
Developed and optimized SQL queries, integrated APIs, and automated tasks using Python and Shell scripting to improve efficiency.
03.
Application Support
Maintained and optimized web and financial applications, ensuring high availability and seamless user experience for 300+ users. Acted as primary point of contact for RBC and KGI clients.
Recent Projects
Showcasing projects that highlight technical skills in data analysis, programming, and web applications.
Sales Data Analysis for Growth Optimization
Technologies: Power BI, SQL, Excel
Analyzed sales data to track revenue trends, optimize inventory, and improve decision-making. Created interactive dashboards to present actionable insights on sales performance and customer behavior.
Sentiment Analysis on Online Reviews
Technologies: Python, NLP, Scikit-learn
Developed a Natural Language Processing (NLP) model to classify online reviews as positive, negative, or neutral. Performed data preprocessing including tokenization, lemmatization, and TF-IDF vectorization to ensure accurate analysis.
Get In Touch
“I’m an Application & Web Support Analyst skilled in SQL, Python, Java, and web technologies. Feel free to reach out for collaborations, project inquiries, or professional opportunities.”
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